Shipping GuideAustralia - Australia Post |
Returns & Exchanges
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Credit Card Security
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Online AuctionsOnline Auctions |
Shipping Guide
http://www.sydneyroostersshop.com.au ships internationally. Orders can be sent by DHL, Registered Air Mail or International Air Post to most countries.
- The cost of shipping is determined by the weight of your order
- Use our Freight Estimator button in the shopping cart to see your options based on the items you have in your shopping cart. Simply enter your country of delivery in the shipping box
- Where the weight exceeds 20kg, no freight option is given. Please proceed right through checkout process until you are given a red message to email us via a 'contact us' prompt and a quote for freight will be requested
- If you have any questions on shipping please email Customer Service at customerserviceroosters@velocitybrandmanagement.com
Australia – Australia Post
http://www.sydneyroostersshop.com.au provides a full track and trace service, of which a signature on delivery is required. Once the weight of your order has been calculated shipping rates will be applied.
International Air Mail
This is a non tracking service for parcel deliveries of up to 2kg in weight. Once over this weight, charges are more like those of a full courier service and require full custom disclosure including a customs invoice and declaration of Country of Origin for the contents of the order. Track & trace is not included in this service.
For further information on your specific country visit http://auspost.com.au/apps/international-post-guide.html
International Air - Registered Parcel Service
http://www.sydneyroostersshop.com.auwill register your parcel along with your delivery address. Upon delivery, the recipient's signature will be required on a form as proof of delivery to the specified addressee. In case the addressee is not found, the mail is returned to http://www.sydneyroostersshop.com.au. Tracking is not provided to you the customer directly however you can enquire through our Customer Service Centre should there be delivery delays.
This service is only available for specified countries.
For further information on your specific country visit http://auspost.com.au/apps/international-post-guide.html
International – DHL
Full track and trace service on door to door delivery for international orders. Quick and easy option with the guarantee of delivery. Duties may be payable using this service.
Insurance
http://www.sydneyroostersshop.com.au guarantees the delivery of all orders by DHL Express Courier. All orders are fully insured and http://www.sydneyroostersshop.com.au will resend any order that is lost or damaged free of charge. If your parcel is not delivered to you within 20 business days you can contact us at customerserviceroosters@velocitybrandmanagement.com to lodge an investigation.
Taxes and Duties
Every legal effort is made by http://www.sydneyroostersshop.com.au to minimize the likelihood of local Taxes and Duties being imposed. However we cannot guarantee that taxes will not be levied and in the event of this happening they are the responsibility of the purchaser.
Freight Delivery Times
Please note that these are indicative figures only and are based on business days.
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Local Australia |
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Destination |
Courier |
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Residential addresses |
2 - 5 days |
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Rural addresses |
3 - 5 days |
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Interstate |
3 - 5 days |
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International |
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Zone |
DHL Express Courier |
Air Post |
Registered |
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New Zealand (Zone A) |
2 - 4 days |
5 - 8 days |
7 - 10 days |
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South Pacific (Zone B) |
2 - 5 days |
8 - 10 days |
10 - 12 days |
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East Asia & North America (Zone C) |
3 - 6 days |
10 - 12 days |
10 - 15 days |
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UK & Europe (Zone D) |
3 - 5 days |
12 - 18 days |
12 - 20 days |
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Rest of World (Zone E) |
3 - 5 days |
12 - 20 days |
15 - 20 days |
Returns and Exchanges
We want you to be entirely fulfilled with any purchases from http://www.sydneyroostersshop.com.au and will do whatever we can within our policy to ensure that you remain a satisfied customer of ours - that's the spirit behind our store and our returns policy.
Please email Customer Service with an attached and completed copy of our Exchange/Return Form and proof of purchase as well as any additional comments regarding your order before you return any products to us. Further instructions will be provided by our Customer Service team.
What is your returns policy?
Our quality control team inspects all deliveries from http://www.sydneyroostersshop.com.au to ensure the goods you receive meet our exacting quality standards. However, if you do receive a faulty or damaged item/s please contact us at Customer Service.
http://www.sydneyroostersshop.com.au is happy to accept the return of goods for a full refund within 14 days of receipt by you if a product is not of merchandisable quality i.e. faulty. http://www.sydneyroostersshop.com.au will gladly assume responsibility for postage and handling costs associated with the return of faulty products.
Please choose carefully, refunds are not provided for change of mind.
I have changed my mind. Will you let me exchange my purchase?
http://www.sydneyroostersshop.com.au does accept the exchange of garments for different sizes and colours within 14 days of receipt by you, as long as the product is returned to us in its original condition, unworn with the tag still attached.
Please note that in this case postage and handling costs are not the responsibility of http://www.sydneyroostersshop.com.au
What information do I need to send with my return?
Goods must be returned in original condition, unworn and with tags attached. Please ensure you have your supporting documentation as proof of purchase. Please ensure that you indicate clearly on the enclosed Exchange/Return Form your reason for return and your preferred remedy, i.e. whether you would like an exchange or refund (if the product is faulty) and if an exchange, the exact details of what you would like, including the name, size and colour as per the information for that item on our website.
Can I return or exchange my Internet purchase at a store?
At this point in time there are no physical stores in operation so unfortunately this is not possible. Other sports and department retailers are not linked with http://www.sydneyroostersshop.com.au therefore you will only be able to contact our Customer Service team or fax us at +61 2 9438 3374 to speak to us about your order.
Credit Card Security
The Sydney Roosters Official Online Store residing at the URL, http://www.sydneyroostersshop.com.au is operated on behalf of the Sydney Roosters by Velocity Brand Management Pty. Ltd. ABN 60 109 030 873. Level 3, 243 Liverpool Street, East Sydney, NSW, 2010 Australia.
http://www.sydneyroostersshop.com.au takes the utmost precautions to protect users information. When sensitive information is submitted via the web site, that information is encrypted and is protected by industry standard technology equivalent to that used by Banks for online banking transactions. Our secure web pages are being hosted by Velocity Brand Management who use an SSL certificate to ensure secure transmission of your information. This ensures that all information you send to us via the World Wide Web will be encrypted. If any other Internet user intercepts the communication he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information, and view it in plain text form.
If you have qustions about credit card security please contact our Customer Service team.
The servers on which we collect and store personal information are kept in a secure environment. Under NO circumstances will any of your personal information be divulged to a 3rd party. For additional security your credit card is not charged until your order has been dispatched.
http://www.sydneyroostersshop.com.au has significant systems and procedures designed to detect the fraudulent use of credit cards. Please do not be offended if we contact you requiring additional verification of your credit details as this is for your and our protection.
For your own security we may also request for some orders, for you to fax through a copy of your signature as verification of your credit card payment to go through. You will be notified via email if this is required.
Faxing Orders
If you do not wish to use the online shopping cart to order, you can print out a fax order form and fax it through to +61 2 9438 3374.
